paulin
No. CA
Senior Member
Joined: 08/28/2003
View Profile
 Offline
|
We have lost all confidence in Jayco as being a quality, customer friendly manufacturer. Our Seneca has been in the shop almost as long as it has been on the road and it has been like pulling teeth to get Jayco to authorize quality repairs.
Currently, our unit has been at the dealers for over two months now for an ongoing problem with the roof which actually started over 18 months ago. It has taken forever it seems to get Jayco to authorize proper repairs for the roof. They kept offering more and more caulking instead of FIXING the delamination problem. Apparently they eventually authorized a "real" repair but we have been waiting the past 6 weeks for them to ship the materials to our dealer.
Below is a link to a video which probably shows why Jayco products are so poorly built. Note how fast the workers are going and the man kneeling on the water tank and the resulting concave top. At these speeds quality suffers. IMO, Jayco probably doesn't put any more real quality into their motorhome lines.
Note: wait for the 30 second or so commercial to end and the video will start.
http://www.msnbc.msn.com/id/21134540/vp/32468163#32468163
Paul & Linda
2007 Jayco Seneca HD 34SS Duramax
2005 Saturn VUE
"Monty", "Maggie" & "Murphy" the mighty Shih Tzus
FMCA #F375077
|
GrumpyandGrandma
CIncinnati, OH
Senior Member
Joined: 02/02/2004
View Profile
Good Sam RV Club
Offline
|
Not that Jayco is not without their own faults but you can't use that video, since the speed has been increased to get everthing shown in the time allowed, as a comparison.. I have been to the factory and I can assure they don't move that fast..We have had a Jayco product since 2001 and have never had major issues in getting things approved for repair. Have you called Jayco yourself??
Grandma in front of her retirement home..
She lets Grumpy drive!!
|
paulin
No. CA
Senior Member
Joined: 08/28/2003
View Profile
Offline
|
mnsprk,
Perhaps so. But, their product is certainly less than quality and their customer service has been dismal. And, that worker kneeling on the water tank shows their carelessness. What other systems/components have been damaged by their employees that we the customer get stuck with?
During a phone call to the factory their representative was just downright rude. I asked him to follow up with an email and again he expressed a rude comment. Obviously, others are receiving this less than stellar customer service as evidenced by many of the negative comments on this and other forums.
They have consistently just tried to wiggle out from preforming a proper repair on the roof of our Seneca. I'd never buy another of their products.
Paul
|
AndyAmes
Southwest Florida
Full Member
Joined: 02/14/2006
View Profile
Good Sam RV Club
Offline
|
I certainly hope this is an isolated event. We are on our 3rd Jayco and, we have never had issues with workmanship, quality or warranty work.
We recently had warranty work performed from the Fort Myers, FL area with great results. Time frame to get apporval and work completed fell with 3 weeks.
I hope your issue is resolved soon.
|
Skihorse
Gardnerville, NV
New Member
Joined: 10/02/2007
View Profile
Good Sam RV Club
Offline
|
Is there anything "new" to report about the Jayco Embark and what appears to be serious design and quality issues with the few mentioned here? Still trying to decide between Dynamax and Embark.
|
|
|
ktmsmith
North Canton
New Member
Joined: 10/22/2009
View Profile
Offline
|
Skihorse wrote:Is there anything "new" to report about the Jayco Embark and what appears to be serious design and quality issues with the few mentioned here? Still trying to decide between Dynamax and Embark.
I thought I might add our experience when shopping for a new SuperC Rv. My wife and I spent several days this September touring both the Dynamax and Jayco facilities as we had finally decided to purchase a MH. Although this was our first purchase, we are no strangers to the RV lifestyle as I grew up in a household which vacationed quite a bit with RV’s prior to getting married. For different reasons….mostly financial, my wife and I decided to rent RV’s rather than purchase one as we travelled through the years with our children. With both of our boys almost on their own now and with the current economy, we decided that it was a good time to finally buy as there are many good deals to be had. Through the years we have determined what we had to have and what we would like to have when we finally pulled the trigger on a unit. One aspect we both wanted was the SuperC design. As every knows, there are not many manufactures building this type of unit so the selection is somewhat limited when compared to the A class models.
Through our research, we had pretty much narrowed it own to the new Embark and a couple of the Dynamax models. We had never seen either unit in person and had no preconceived notions as to which unit we would prefer. I had a basic idea about pricing and had already solicited several bids for Embark builds as there are very few of these actually in dealerships. The quoted price for the Embark fell between 160K and 170K, a substantial discount from suggested list. A comparable Dynamax unit is considerably more expensive if purchased new. But as others have said, a low mileage late model unit can be had at a comparable price to the Embark.
We toured the Dynamax facility the first day we arrived in Indiana. As everyone knows, production is way way down and consequently we were able to spend pretty much the entire day at the plant. They also had about 15 units to go through as they had taken several back from their dealers recently because of slow sales. This allowed us to poke and prod pretty much their entire lineup. We also took 2 different units out for test drives.
The second day we toured the Jayco facility where we were able to watch production of the Seneca line which they were building that day. The local Jayco dealer adjacent to the plant had also delivered an Embark for us to view after our tour.
Now I don’t mean to offend anybody here so just keep in mind this was our experience and our opinion, and we all know what they say about opinions…. but here it is:
I started to get a bad feeling about Jayco, within the first 5 minutes of the plant tour. Like the Dynamax plant, production at Jayco was way down. According to our tour rep, Jayco was producing at about 20% of their normal capacity. We walked the entire production line of the Seneca which was the only line running that day in their motorized manufacturing division. One would think that because production was down, we would get an opportunity to witness care and diligence applied to those units being built for no other reason then we were standing there watching them work and time constraints were less applicable. Such was not the case. I watched in disbelief as each one of the workers were assembling components as if their life would end if they did not complete the task at the speed of light. There was absolutely no care given to assembly. At one point I watched a worker repeatedly kick a body panel with full force because he could not get it to align properly. His coworker became frustrated at this delay and started screwing the body panel to the frame even though it was not aligned correctly. After much consternation, this worker had to back out several screws so the panel could be beaten into place. I doubt it was ever truly aligned properly. Best of luck to the buyer of that unit.
I am a Commercial Real Estate appraiser and grew up working for my father who is a contractor. I know construction very well and I have been through hundreds of manufacturing plants. I have never once witnessed such poor quality control during assembly as I watched during that tour. I was not impressed and began to have serious reservations about Jayco’s quality control. But I tried to keep an open mind about the Embark and was looking forward to going through the unit which we did right after the tour.
I really like the look of the Embark and it has a couple of features that I like better than the Dynamax such as the front slide out which really opens up the front living area. I also like the slightly larger bath area and greater holding tank capacity. Prior to seeing the units in person, I believed the Embark was going to be a serious contender. However, in terms of build quality there is simply NO comparison. The Dynamax line up is of a significantly higher quality. This runs across the full spectrum of build out including floor and wall coverings, cabinetry, electrical and plumbing fixtures, seats and furniture etc. It’s not so much that Embarks quality is bad; I would say it’s consistent with average industry standards; it’s just that Dynamax’s quality is so much better. Also, their attention to detail is much higher than what we observed in the Embark. Their joinery actually meets and they don’t use hollow core doors and cheap veneered trim pieces, vinyl flooring and fiberboard walls etc.
In the end we chose to purchase a used 2008 Dynamax Grand Sport Touring Coach. I say used but the unit was essentially brand new having only 1,750 miles on it. I think it was used only one time as the original buyer decided he wanted a smaller Dynamax model. The unit was more expensive than the Embark, but we felt we could justify the extra cost with the quality difference.
|
az99
N.Y.
Senior Member
Joined: 12/26/2006
View Profile
Offline
|
I am sorry to hear that the Jayco quality is going in the toilet. You are certainly not the only one reporting that. But how can you compare a 2 model year old Dynamax that cost more than the new Embark ? I would sure hope the quality and materials are better, way way better. I am glad you gave the report and got what you are happy with. It just sounds like you are comparing a used Mercedes with a new Chevy. I hope someone sends a copy of your tour report to the Pres. of Jayco. Good luck with your new Dynamax. They are sweet.
|
paulin
No. CA
Senior Member
Joined: 08/28/2003
View Profile
Offline
|
Quote:I hope someone sends a copy of your tour report to the Pres. of Jayco.
I hope so too, they sure need a wake-up call.
|
slittle1140
Traveling
New Member
Joined: 08/30/2008
View Profile
Good Sam RV Club
Offline
|
My thoughts exactly... A very dissapointed Embark owner. As you have read !!!!!!!!
|
Skihorse
Gardnerville, NV
New Member
Joined: 10/02/2007
View Profile
Good Sam RV Club
Offline
|
I had hoped we would see some positive comments from other Embark owners or at least some response publicly from Jayco. Apparently not, the other recent posts here have me convinced to go pre owned Dynamax.
|
|
|
