c_haggart@yahoo.com
Townville, SC
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Joined: 10/10/2009
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I recently took my Class A into Camping World of Spartenburg because the slide was not working. After charging me $115 for an hours labor they informed me that I needed a new slide motor. Their estimate as $700-$800 for the motor and installation. They said they would call me later that day with a better quote once they ordered the motor. I called them the next day as I had not heard from them and was informed that they needed me to come back because they did not get the correct motor number. I took the RV to a service center closer to home and was told that the motor was wired backwards and that the slide was just stuck. He reversed the wiring and unstuck the slide.
It now works great. No need for a new motor. I do not trust and will not return to Camping World of Spartenburg.
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Vulcaneer
Northern New England
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Joined: 10/17/2007
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CW advertises they have a 30 day warranty on their service work. Go back with your receipts and tell them they owe you $115 for the mis-diagnosis.
Statesville never honored their service warranty for me, but maybe Spartenburg will for you.
2006 F350 V10 4X4 SC SB SRW 4.30 22,500 GCWR
Keystone Sprinter 33'9" 12,500 GVWR
Pullrite Super Glide 18K
Super Duty, Super Cab, SuperGlide
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Dick A
Spokane
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Joined: 12/15/2002
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One of the ways to possibly help in receiving the proper services is to ask if the technician is RVIA certified and has had specialized training in the requested service.
With labor rates generally exceeding the hundred dollar an hour mark it's only prudent to ask about the staff qualifications. The dealership where I purchased my coach displays the framed RVIA certificates on the wall at the service counter.
A very well known issue in the RV industry is customer dissatisfaction with the knowledge and workmanship quality of service personnel. I do wonder if Camping World spends as much money on technician training as they spend on NASCAR? I don't recall seeing any certificates prominently displayed at the service counters but then that may be due to my aging eyesight. 
2009 Tiffin 43QBP
US Gear UTB
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Ki6igr
Canyon Lake, Ca
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Joined: 10/04/2009
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I have had the same problems with the CW in escondido,Ca. I would never take anything to a CW repair department. They dont return calls, take way to long to do anthing, and are hacks.
It's to bad because they have the potental to be a great service / repair shop.
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MI Director
Michigan
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Joined: 03/03/2007
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Only one problem I read and how is it your slide even worked with a motor wired backwards. It should not have worked properly from day one! If I'm trouble shooting a problem on an existing unit and you tell me it's worked fine up to now when in fact it could not work properly, then this gives the Tech mis- information to go by which can lead to a wrong diagnoses.
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javaseuf
California's Gold Coast
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Joined: 03/30/2005
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MI Director wrote:Only one problem I read and how is it your slide even worked with a motor wired backwards. It should not have worked properly from day one! If I'm trouble shooting a problem on an existing unit and you tell me it's worked fine up to now when in fact it could not work properly, then this gives the Tech mis- information to go by which can lead to a wrong diagnoses.
Most likely the CW tech disconnected the wiring during diagnosis and then re-connected it backwards.
Yes, I too would ask for my money back due to a mis-diagnosis.
Steve
2007 Springdale 291RKL
2009 F150, 5.4 ltr.
1986 Palomino Hard-Side PUP
"Nobody knows how we got to the top of the hill, but since we're on our way down, we might as well enjoy the ride". ("The Secret Of Life", James Taylor).
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Lobo2
Georgia
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Joined: 06/15/2009
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I too would suggest taking CW's receipt, along with the receipt from the service center that found and fixed the problem, back to CW and ask for a refund. Nothing to lose, $115 to gain. Lobo
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FrontRangeRVer
8,600 feet elevation in the Rockies
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Joined: 07/22/2005
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Registering today, and posting the same post on many RV forums using this as your first post will not get you much sympathy IMHO. 
Just like many have suggested (here and other RV forums)...go back with receipt in hand and ask the manager for a refund.
2006 Winnebago Voyage 35A
W-22 Chassis
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Rocky2
Ventura, Ca.
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Joined: 01/14/2004
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Mis diagnosis of problems on RV's is not limited to Camping World. While I have also had a problem with a CW service, I have also had them make an adjustment after the fact in the form of a credit. This was while they were owned by the Affinity Group. I expect that a legitimate concern brought to a manager's attention will get some response.
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