mlemonis
lincolnshire, IL
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Joined: 03/11/2006
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I would encourage any of you who have had any trouble at all to contact Josh Erickson. He is my general manager of this location. When you do stop by or call the store, let him or the receptionist know that I sent you. I will let him know of this as well. None of you should be unhappy and we will resolve it.
Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com
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Drrhein
Working my way south
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Joined: 01/11/2007
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I agree with those who scratch their head over the backwards wiring. That didn't just happen one day while you were driving along I-26.
I think the gesture from Mr. Lemonis should be taken on good faith and the OP should indeed go back and have a reasoned chat with the service manager.
Dennis & Georgie, Retired at last!
04 HR Endeaver 40PDQ Quad slide DP Cummins ISC 330
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seatboard
South Carolina
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Joined: 08/10/2007
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javaseuf wrote:MI Director wrote:Only one problem I read and how is it your slide even worked with a motor wired backwards. It should not have worked properly from day one! If I'm trouble shooting a problem on an existing unit and you tell me it's worked fine up to now when in fact it could not work properly, then this gives the Tech mis- information to go by which can lead to a wrong diagnoses.
Most likely the CW tech disconnected the wiring during diagnosis and then re-connected it backwards.
Yes, I too would ask for my money back due to a mis-diagnosis.
That was my first thought. My experiences with Cw Spartainburg leads me to believe they operate on the old saying, "get a bigger hammer."
Harold and Faye
2006 Fleetwood Revolution 40LE
400 cat
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Deen
Vancouver, WA
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Joined: 12/07/2000
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Dick A wrote:One of the ways to possibly help in receiving the proper services is to ask if the technician is RVIA certified and has had specialized training in the requested service.
With labor rates generally exceeding the hundred dollar an hour mark it's only prudent to ask about the staff qualifications. The dealership where I purchased my coach displays the framed RVIA certificates on the wall at the service counter. I worked for 30 years with both licensed and unlicensed people (civil engineers) and found very little difference in the knowledge they possessed. But we did notice an almost universal lack of commone sense in the licensed civil engineers. Took us a couple years to knock the book learning out of them so they could realize that the books didn't show them how things were done in the field, just the theory behind it!
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jimdh56
South Carolina
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Joined: 06/12/2009
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Thanks to everyone for your comments.
After getting the response from Marcus Lemonis, I attempted to get in contact with Josh Erickson several times. Eventually I said that I was calling per instructions from Marcus and guess what, I got a call back. Wow! Josh listened to the problem and made up some excuses but eventually asked what I wanted. I said I wanted the hour labor I was charged back. He agreed and said his assistant would be in contact soon. I called her over the next week and finally a week later she got my address, etc and sent a check. It took a while but was differently worth pursuing. As for Camping World, I will pass on their service department but do like the store.
Jim
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thomhack
central florida
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The fact that the manager only called back after you invoked the name of the big boss is a giant red flag. Any manager who dodges a customer in this manner should find a new line of work (preferably not working with the public).
2005 Jayco Jay Flight 27.5 bhs, 2005 f-250 power stroke diesel,
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Lobo2
Georgia
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Joined: 06/15/2009
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jimdh56 wrote:Thanks to everyone for your comments.
After getting the response from Marcus Lemonis, I attempted to get in contact with Josh Erickson several times. Eventually I said that I was calling per instructions from Marcus and guess what, I got a call back. Wow! Josh listened to the problem and made up some excuses but eventually asked what I wanted. I said I wanted the hour labor I was charged back. He agreed and said his assistant would be in contact soon. I called her over the next week and finally a week later she got my address, etc and sent a check. It took a while but was differently worth pursuing. As for Camping World, I will pass on their service department but do like the store.
Jim
Glad things worked out in your favor. Considering their change of attitude when their boss is mentioned proves they're not overly customer oriented. All goes back to supervision, in particular each store's manager. The big boss can't and shouldn't have to police them all. Unfortunately, this seems to be the norm nowadays with a lot of chain stores.
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dgshaffer
Jerzee
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Joined: 07/01/2009
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My Damon Outlaw is over at the Lakewood, NJ CW for some warranty work. I'm hoping I don't find this level of service and in fact hope I'll be pleasantly surprised.
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