baloo28
Port Charlotte, Fl
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Joined: 11/01/2008
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You said it yourself.....4 years is out of warranty. A fridge only comes with a 3 year warranty. 2 years parts and labor, 1 year parts only. That is why they won't do anything, you were beyond 3 years. The recall does not, repeat does NOT prevent the fridge from dying or extending the warranty. It is a fire prevention for the few fridges that developed a crack on the burner tube.
On another note....take the unit to a shop and have them find the leak point. If it is at the bottom of the burner tube, it might be covered. Let the tech make the call to dometic then if it is deemed necessary....trust me, a tech calling has a lot more weight than you calling..
One last thing....you said you were under warranty but it wasn't even 4 years old when it quit working. If it was under 3 when it quit, did you take it to an authorized repair center? If not, then *****ing won't do anything....you waited and now have to pay for it. Don't blame a manufacturer for their warranty policies.
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trustymopars
Maryville, TN.
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Joined: 12/15/2005
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Well, I got my recall notice in the mail today from Sunnybrook, but I had it repaired already in August. I guess one entity doesn't communicate with the other. I'm just glad it is repaired.
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radiow6lar
Yucaipa CA
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Seems to me that they are just putting a band aid on the real problem and not really fixing it. I do not feel safe at all just knowing they put a little bit of sheet metal around the unit to contain a fire if (when) it happens. So saying that, my recalled refer is coming out and being replaced by a Norcold unit. I'll have it done and finished (by me) tomorrow.
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baloo28
Port Charlotte, Fl
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Yep, that's it. Cut off your nose to spite your face. I can say as a repair tech that people like you keep me in business. Can I have your old fridge that works perfectly and is very unlikely to have a problem? Apparently you have more money than brains and can afford a 1500-1800 fridge on a whim. I have many customers who really need a fridge but on a fixed income.
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Tim from Alabama
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Joined: 04/07/2006
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Mine was a recalled refer, but I found out AFTER it already had burned the hole in the tube and leaked all the stuff out INSIDE my rv.
I called Dometic and they said it was NOT covered since it was just to fix the problem it could cause with the fire, and not the problem it caused when it burned the hole in it and it ruined the refer.
I contacted the AG in my state about this, and their refusal to do anything about the failure and loss of my refer, and they gave them the same answer. It was to keep the failure from causing a problem...NOT to stop it.
Now, I get a letter in the mail from my manufacturer...Coachmen that fully, and clearly states....
"7. If you previously paid to repair or replace a Dometic refrigerator that failed due to this defect, you can be reimbursed for your costs pursuant to Dometic's Pre-Notification Reimbursement Program. To be eligible for the reimbursement under that program, you must complete and submit the required form and provide the necessary documentation."
So, what's the deal? They said they wouldn't replace my unit nor reimburse me for the unit that failed since it was out of the warranty period, and that the program was just to keep the defect from becoming a hazard.
You read this statement and tell me what you think. I read it as they are saying that if it failed and I had to pay to replace my unit, which I did, that they will reimburse me for the cost.
You tell me. And, i'll let you know what Dometic says. But, I bet they say that Coachmen's letter is wrong and that they WON'T reimburse me since it's out of warranty, and I have already paid the $1200 for a new unit and installed it with a couple other people ourselves.
If I don't meet your expectations
Maybe you should lower your standards.
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Tim from Alabama
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OK. I've been in touch with Dometic.
Now, how many of you have seen any information listed on the recall notices or on any webpages about exactly what dates they are covering the costs of reimbursement? I haven't seen it anywhere, and it's not on my papers...both of them.
But, when I called them, they said they are only covering units from 2005 to 2007, and i'm outside that range.
Where is the listing about only covering repair or replacement costs from 2005 to 2007? It says on the paperwork, "If you previously paid to repair or replace a Dometic refrigerator that failed due to this defect, you can be reimbursed for your costs."
I'd be interested in what others have had as a response when they called. And, i'd be interesting to find anyone who can get this year range from anywhere the information about this recall is located.
How can they make up a date and not put it on paper and think it's just going to get them out of paying for making a defective unit?
Your experiences would be interesting to read, so give them to us if you would.
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jdphillips73
memphis tennessee
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i called dometic and after talking to them, im not going to bother pulling my rig on a 1 hour journey each way to have them put a piece of sheetmetal in the fridge. I have had my unit for 2 years and never once ran it on propane. If you dont run it on propane, no worries.
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tomkaren13
West Central Florida
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Joined: 12/30/2007
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Website -- Dometic.com/recall
Need your Model number and Seriel number Also VIN #
Phone number 1-800-544-4881
Had ours taken care of this past week - 30 min.
Website also lists repair facilites by city, state, zip,code.
There also mobile units available but they may charge a service fee.
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junmy3
Warner Robins GA
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Joined: 02/03/2004
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This is the first time I saw this thread. I knew I was not part of the original recall, but this one got me. I will be checking it out this week.
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CamperTech
Seacoast, NH
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Joined: 01/05/2005
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JDPHILLIPS73....there is more to it than "sheetmetal". There is a thermal cut-off installed so if yours decides to leak near the burner you don't fry your neighbors at the campground. The "sheetmetal" sheilds any flame that may occur from the kindling wood your camper is built out of! Obviously you don't take your safety too seriously, but what about everyone parked around you? You gonna take them down with you because you're an idiot? Oh, and the 120v heating element CAN start a fire. It all depends on where the cooling unit leaks, and if the heater is active when the leak occurs!
So, either stop camping in public places, or get off the couch and get it repaired. SHEESH!!!
BALOO28....the yellow stuff IS NOT AMMONIA. The yellow stuff is sodium chromate. it is added to the refrigerant to slow corrosion inside the cooling unit. Ammonia is clear, it's normally a gas, and it's caustic. The only reason ammonia is in a liquid form within the coolong unit is that it's under pressure. When a rupture occurs in the cooling unit, the ammonia gasses off and leaves the sodium chromate behind. If the sodium chromate was not added to inhibit rust, then a cooling unit would probably rot thru in les than a year!
TIM from ALABAMA.....the only cooling units being replaced now are ones that are currently under warranty. Anything prior to a 3 year old purchase date gets the reacall retrofit only!! I believe there is now ZERO coverage for replaced cooling units that "MAY" have failed near the burner area.
Happy Campin'
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